$1,000 Staging. Done Right or Done Wrong?

When a home stager is hired one of their primary responsibilities is to stage the property in a manner that best solves problems or perceived issues sellers may have with it. Unfortunately this may not always happen.

CASE IN POINT: Recently I received an Email  from Adam in Chicago asking for advice over a dispute he was having with his stager regarding the worked she had preformed. Adam wrote…

Hello Craig,

My name is Adam and I am having a disagreement with a stager I hired.

I am trying to sell a 2-bedroom condo in Chicago and recently hired a professional to stage the empty condo. The property is unique in that the living room is very long and narrow, which is why my realtor and I thought it was important to stage it to show its potential. This is the only living area of the property so it has to look like a living room.

We've since (the staging) had ten showings without an offer.

I had two friends over… both of them said is "this room looks like a hallway". They also said that the way it's staged does not show the potential of the living room.

I called the stager… and she maintains that the room is properly staged and that I need to respect her professional opinion. She discounts these opinions because she says she's the professional.

Do you have any tips on how I could deal with my stager?

Thank you very much,
Adam

So that you have a complete picture of all that was done and how Adam's $1,000 was used to stage his property, I have created this short video show.



So... now that you have a more complete picture, I have a few final questions for you to consider.

1. Given the budget, Adam’s instruction, and the style of the home, did the stager stage the home correctly?
2. Did the stager provide a good solution for the problematic living room?
3. If Adam feels the solution provided does not solve the living rooms problem, what should he do?
4. What actions do you suggest the stager take to solve the problem?

Whether you are a seller, stager or realtor... I  am curious to know what you think.

Craig

OOPS Goes the Staging!

From when we were just little kids we were taught there is a difference between what is right & wrong and what is good & bad. While these initial lessons of life had to do with basic relationship skills and behaviors, as we got older, we expanded in our awareness of good & bad, right & wrong rules that applied to other parts of our lives. Rules, we grew to understand, helped to guide us in subjects we study, the hobbies we undertake, the sports we play, and the work we do. In short, we gained insight and knowledge that there are proper ways things are to be done if you are going to do them well.

So while learned knowledge is a good thing, we also have discovered that correctly applying that knowledge can prove to be a quite a challenge…which also holds true to home staging. Even though there are those who are knowledgeable and appreciative of staging, some have come to realize it takes skill and ability to properly apply that knowledge. This is one of reasons why the staging industry is on the rise.

BUT, if you are young in your understanding of what staging is, there is something ELSE you need to know about it and the people who present themselves as stagers. Be advised… not everyone that says they know staging or claims they are stagers really can do it. There are far too many people now jumping in to an unregulated industry claiming they KNOW how to stage. Their final staging results unfortunately demonstrate their gross lack of understanding and break basic staging rules. AND I have to admit this really ticks me off!

To make my point, let me give you an example of a problematic staging in the form of a short video called "OOPS Goes the Staging!" (Oh… be sure your speakers are on.)

For the sake of fair disclosure, I want to let you know we here at Real Estaging are VERY familiar with the property featured and critiqued in my video… we actually lost the bid to stage it to whoever did the work in the video. So while some might think I am upset because we lost the job that person... that is just not the case. (Anyone that has been in sales for any length of time knows that is the way it is in sales... "You win some and you loose some.")

Anyway, the reason I am so ticked-off is because good and proper staging DOES follow certain rules, practices and procedures that when done well and done right will help the property sell. It is upsetting to know that this Chicago developer finally got the message that “staging helps to sell homes” and they were willing to invest hard earned money, only to get a final "staging" that actually works AGAINST their property's sale. Plus what makes this staging a sadder story is the fact that this was to be the model for a multi-unit property.

Unfortunately, Realtors, home sellers and small builders really don't know exactly what good home staging is and what it is not. Why? Well, for one reason home staging is still a relatively new marketing tool and has yet to be fully embraced as a viable option for selling homes. So if you are wondering, "What is GOOD and what is BAD staging?” or “What exactly makes a staging RIGHT from what makes it WRONG?" Well, to help you let's start with 4 Basic Staging Rules most of you have likely heard of. These basics are...

1. De-clutter and organize the home to minimize visual distractions.
2. Neutralize the home's look so that it appeals to the largest buying audience as possible.
3. Arrange furnishings and accessories to best show the home's space and features.
4. Add what's missing to finalize the home's appeal.

So as you watch the "OOPS goes the Staging!" video keep these very basic real estate staging rules in mind. By the time you are finished with it, you will begin to see and understand a little of what bad staging is and where this staging pooped out. And… in closing, if you remember nothing else I hope your remember this... filling a property chock full of pretty furnishings and accessories is NOT staging!

But when staging is done well and done right... it sells homes! PERIOD!

Me

PS: If you would like MORE detailed explanation of the 12 BIGGEST STAGING OOPS in this property...be sure to click on the "DETAIL" button located along the bottom of the embedded video.

Bitch-N-Moan, Bitch-N-Moan… FINALLY I Am Not Alone

For over a year now I have been venting the personal frustrations I have with the fact that I see more and more POORLY qualified people entering the field of staging. For the sake time and space, I don’t think it is important that I regurgitate what I have already written of, but if you are interested reading what I had to say, check out these past posts…

• Under Qualified "stagers" Flood the Market
• Another FEISTY BLOG about "Professional" Staging!
• ASP? HSE? What's-a-stager-SUPPOSED-to-be?
• Stone Cold Reality: Dying Dreams & Limited Opportunities
• Inconvenient Truths about Home Staging

Anyway, I find am no longer alone. Lately more and more expirienced stagers all across the US have begun to email me and/or called me to voice similar concerns and frustrations.
In fact, quite recently, I received a set of photos (above) of a Bad Staging sent to be by an experienced stager (CF) that says they “…have had it with crappy staging!”

CF recently lost a job to a new “professional” whose work is pictured. CF found the After Photo and sent it to me with the Before Photos they took. CF also shared with me quite a few details about what was wrong with the overall staging. But since I do have pictures of the entire project I am only going to concentrate my critique on the one set of images show here.

I have to admit that at first I was a little reluctant to post these images. But then I got to thinking… what besides Bitch-N-Moaning could i do that would be postive? How could I turn BAD STAGING into something that would ultimatly help a seller sell and help this industry grow? I then realizewd that if I can turn examples of BAD staging into something positive… then mediocre stagers, home sellers and realtors can begin to undertand and appreciate what makes good real estate staging good.

So getting back to the BAD Staging pictured above... what is wrong with the makeover pictured above?

Well first off, CF told me that the “picture” above the fireplace in this family room is not actually a picture; rather, it is in fact a fake flat screen TV. Because it is a family room the way the furniture has been arranged is not conducive to watching TV… as it SHOULD. CF says that having the sofa face the TV was a viable and correct solution.

I immediately noticed and had problems with the 3 pictures on the wall behind the sofa. Why are they stepping up to the right? Why are they off center? And why are they so small? While scale and proportion (size) is important. I would be more understanding if the sofa would be centered under them and they ran side by side, equally spaced and at the same height. As they are now it makes the room feel out of balance.

Next, by simply sliding the lamp on the end table from the left to the right (closer to the sofa) would establish the lamp & table as and end anchor point. The lamp slid to the right would also frame the sofa and when lit brighten up the dark and heavy element in the room… the sofa.

Finally, CF wondered why the bar stool was set between the sofa and the fireplace. To be honest I don’t know either.

So there you have first example of Bad Staging that was sent to me. If you have examples that you would like to share with me, feel free to send them. I will try to post one example of “Bad Staging” per week… by doing so I hope stagers all learn and the consuming public will know and demand more of all in this industry who present themselves as “professional”.

Stage It Forward…
Me